Frequently Asked Questions

Frequently Asked Questions

Answers To All Your Attendee & Exhibitor Questions

May 31st – June 2nd in Austin, TX

Frequently Asked Questions2023-08-15T11:43:42-05:00
What Are The Show Hours For Hack Your Health?2023-08-01T22:55:14-05:00

COMING SOON

Is There Discounted Lodging Near The Event Center?2023-08-01T22:55:19-05:00

We are continuing to secure discounted lodging for all attendees and exhibitors.  Visit the Discounted Lodging page here for more information.

When & Where Is Hack Your Health 2024?2023-08-01T22:57:53-05:00

When:  May 31st – June 2nd, 2024

Where: The Palmer Event Center

The Palmer Events Center (900 Barton Springs Road, Austin, TX 78704) is a premium venue, located in the downtown Austin area, close to various live music entertainment, hiking/biking/running trails, unique shopping areas, Lady Bird Johnson Lake, and the Congress Avenue bats.

Map it with Google

Learn more about the event venue here

I am interested in attending the Hack Your Health VIP Dinner. Where can I find information about this event?2023-08-07T10:31:29-05:00

To learn specific details about The Ultimate VIP Hack Your Health Experience click here.

See all ticketing options here.

I Want To Sell Or Give My Ticket To Someone Else. How Do I Transfer My Ticket?2023-08-01T23:00:01-05:00

Ticket Transfers
Tickets are transferrable. If you have registered to attend Hack Your Health 2024 and are unable to attend, you have the option transfer your ticket to another person. Transfers will be accommodated until April 1, 2024.

To transfer your ticket, email help@ketocon.org with your confirmation number, along with the full name, email address and cell phone number of the new ticket holder.

I Purchased An Attendee Ticket, But I Can No Longer Attend. Can I Get A Refund?2023-08-04T10:41:50-05:00

Refund Policy

Hack Your Health does not issue refunds under any circumstances. Any and all payments made to Hack Your Health are not refundable for any reason, including, but not limited to, failure to use

Hack Your Health tickets due to illness, failure to exhibit due to acts of God, emergency disaster declarations, travel-related problems, and/or acts of terrorism.

Ticket Transfers
Tickets are transferrable. If you have registered to attend Hack Your Health 2024 and are unable to attend, you have the option transfer your ticket to another person. Transfers will be accommodated until April 1, 2024.

To transfer your ticket, email help@ketocon.org with your confirmation number, along with the full name, email address and cell phone number of the new ticket holder.

Do you offer Press/Media, Student, or Military discounted tickets?2023-08-03T22:22:10-05:00

Hack Your Health offers discounted tickets for Press/Media, College Students and Military. Please email us at help@ketocon.org for assistance with special pricing.

Can I Bring My Child To Hack Your Health?2023-08-03T22:23:12-05:00

Children are welcome to attend Hack Your Health with you, but please note that there are no events, activities, or care available specifically geared toward them. There are parks outside that they can play on if they need to burn off some energy.

All Hack Your Health attendees are required to have a paid ticket, including children. We apologize for any inconvenience.
Additionally, we will ask that you hold small children in your lap when you view presentations to maximize the seating capacity for everyone in attendance.

I Can’t Find My Hack Your Health Ticket2023-08-01T22:59:35-05:00

Please email help@ketocon.org or use the contact page

Are There Any Additional Social Activities Planned During The Conference?2023-08-01T22:59:14-05:00

COMING SOON

I Cannot Attend On The Scheduled Dates. Can I Purchase A Download Of The Presentations?2023-08-01T22:59:26-05:00

You can purchase lifetime access to all recordings from the main stage and all breakout rooms here

I Would Love To Be A Hack Your Health Volunteer! Where Can I Find More Information?2023-08-01T22:59:10-05:00

Please visit the Volunteer information page here to learn more.

What Should I Bring To Hack Your Health?2023-08-04T10:35:33-05:00

Please bring your ID and proof of your ticket purchase to pass through event registration. We also recommend that you bring a refillable water bottle (water fountains are available), a lightweight tote (to collect samples and handouts from the exhibitors), and an easily removable sweater or sweatshirt, as some areas of the exhibitor hall are directly beneath air conditioning vents (while others get warm).

Any bags you bring may be subject to search.

Please do not bring: firearms or other dangerous materials, animals other than registered service animals, roller bags or carts, or oversized backpacks. Assistive devices and strollers will not be restricted unless they pose a risk to public safety.

Is There Attendee Parking Available At The Palmer Event Center?2023-08-03T22:24:24-05:00

The daily rate averages $10 per day depending on the season. You will have to pay for re-entry.

I am a start up and am unable to exhibit, can I hand out samples to attendees as I walk the show?2023-08-04T10:37:34-05:00

DO NOT BRING SAMPLES OR MERCHANDISE IF YOU ARE NOT AN EXHIBITOR.

For the protection of our Hack Your Health attendees, we have carefully vetted the ingredients of the food products being sampled and sold at Hack Your Health. You will be asked to leave if you are discovered to be distributing products without an Exhibitor badge. Attendees, please do not accept samples or buy products from people who are not able to display an Exhibitor Badge, and report them to a volunteer or event staff.

I Am An Exhibitor And Purchased Booth, But I Can No Longer Attend. Can I Get A Refund?2023-08-04T10:33:33-05:00

Refund Policy

Hack Your Health does not issue refunds under any circumstances. Any and all payments made to Hack Your Health are not refundable for any reason, including, but not limited to, failure to use Hack Your Health tickets due to illness, failure to exhibit due to acts of God, emergency disaster declarations, travel-related problems, and/or acts of terrorism.

Join Us In Austin, Texas May 31st – Jun 2nd, 2024! Let’s Hack Your Health!

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